Something wrong? Keep it. We’ll replace it.

• Most claims approve instantly — not “within 1–2 business days.”
• Keep the original. We never ask you to mail anything back.
• Replacement ships free — or take store credit, or your money back.
• Every box is photographed before it ships, so a short-count question is settled by evidence, not argument.
• 30 days from delivery. Every order, every time.

Sign in, open My orders, and use “Report an issue” or “Request return” on the order. Pick the item, tell us what happened, and add a photo. That’s the whole process.

Prefer to write to a human? Email support@axisresearchsupply.store and we’ll take it from there.