Privacy Policy

To open your account and fulfill your orders, we collect the information you provide to us, including:

• Your name and business details.
• Contact information, including email address and mobile phone number.
• Shipping address and billing details.
• Order history and account activity within the portal.

We use this information to verify and manage your account, process and ship your orders, provide customer support, meet our legal and record-keeping obligations, and send the transactional notifications described below.

Axis Research Supply offers a transactional SMS program used only for order-related notifications — specifically order confirmations and shipment and delivery tracking updates. We do not send marketing or promotional text messages.

Consent is given directly to Axis Research Supply, Inc. You may opt in at our public opt-in form at axisresearchsupply.store/sms-opt-in or by checking the consent checkbox at checkout; both require you to confirm you are 21 years of age or older. Providing your mobile number and consent is optional and is not a condition of purchase. Message frequency varies based on your order activity. Message and data rates may apply.

You can opt out at any time by replying STOP to any message; you will receive one confirmation that you have been unsubscribed, and no further texts will be sent. Reply HELP for help, or contact us using the details below. For support you can also reach us at support@axisresearchsupply.store.

Your mobile number and your SMS consent are used only to send these order notifications. We do not sell, rent, or share mobile phone numbers or SMS consent with third parties, affiliates, or marketers for their own marketing purposes. No mobile information is shared with third parties for marketing under any circumstances.

We do not sell your personal information. We share information only with service providers who help us operate — for example shipping carriers to deliver your order, and the messaging and payment processors that let us send order notifications and process payment — and only to the extent needed to perform that service on our behalf. We may also disclose information when required by law.

As stated above, mobile numbers and SMS consent are never shared with third parties or affiliates for marketing purposes.

We retain account and order information for as long as your account is active and as needed to provide our services, resolve disputes, and comply with our legal, tax, and record-keeping obligations. When information is no longer required, we delete or de-identify it.

You can request access to, correction of, or deletion of your personal information, and you can opt out of text messages at any time (reply STOP or contact us). To make any of these requests, email us at the address below and we will respond within a reasonable time.

Axis Research Supply, Inc.
9155 Archibald Ave, Ste 502
Rancho Cucamonga, CA 91730
support@axisresearchsupply.store

See also our company & business messaging terms.